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I disconnected my services back in November. There is a $270 credit on my account (I can see it when I log in!), but there's no way for me to request a refund from it within the website UI. When I tried to ask in the live chat, the agent says they can see my disconnect, but that there is no credit on my account.Español. In some cases, when your prepaid card expires, you might have to pay a fee so that you do not lose your money. Check your cardholder agreement to see if there are actions you need to take to prevent this loss. If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds.Click the "Direct Message" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message.If you disconnect Xfinity service and have a credit balance, you can get a refund by email or mail. Learn how to claim your refund online at xfinityrefunds.com and choose your preferred refund method: a virtual card, a physical card, or a bank deposit.So I would like Comcast Business to refund 1), 2) then cancel my service without 3). 1) $20 extra charge occurred since 11/09/2019 until I moved out of Indiana on 6/10/2020. $20 x 7 month = $140 2) Monthly charge of $69.95 since I moved out of Comcast Business service area on 6/10/2020 till today 3/21/2021. $69.95 x 10 month = $699.50Ryan P Page, Staff Writer. @ryan_page • 06/06/22. A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. Credit card companies are required by law to issue a refund within 7 ...Xfinity Home Refund Policy for Pre-Payments: If you make a pre-payment prior to installation of your Xfinity Home service, such pre-payment will be applied as a credit to charges due on the following month's bill from Comcast. ... You will not receive a cash or credit card refund of your pre-payment. However, if all of your services from ...How to get credit balance refunded. We had to close our Xfinity acct recently as I have retired and we are moving to a new area where there is not Xfinity service. How can I get my credit balance refunded? Thanks! Question. •. Updated. 4 months ago. 605. 1. 0. 6. Responses. XfinityGabriel. +18 more. Official Employee. •. 1.4K Messages.Expensive_Night_7851. • 3 yr. ago. Comcast was never gonna issue you a refund on the gift cards. They would have issued you a paper check, applied the credit balance to another Comcast account of your choice, or in some cases they depending on what caused the credit, they may refund it directly to a debit or credit card.If you disconnect Xfinity service and have a credit balance, you can get a refund by email or mail. Learn how to claim your refund online at xfinityrefunds.com and choose your preferred refund method: a virtual card, a physical card, or a bank deposit.CCMike1. +17 more. Official Employee. •. 933 Messages. 2 years ago. Hi @lakehldy, you can call the number on the back of the card to find out the balance. 0. 0.2. Refund for cancelled account + Refund for returned equipment (Email + chat with the Xfinity assistant are below) Recently moving from CA to GA, two of Xfinity live agents confirmed that I could use my existing equipment in different states, but it didn't work. I cancelled the Cali account and opened a new one for Georgia.If Xfinity wants to outsource processing of refunds they need to inform customers they'll be dealing with a third party to get their money and they should NOT be deciding for them/forcing on them a prepaid credit card! Xfinity needs to do much better informing customers of what is going to happen and that customers will need to jump …Are you tired of the hassle that comes with filing your tax refund application through traditional means? Luckily, with advancements in technology, you can now apply for a tax refu...This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Please give them a call for more help. Business Hours: 8:00am - 12:00am EST, 7 days a week. Contact: 1-888-565-4329.From your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this section. Select that button and follow the steps for completing a phone return. Drop off the box at a FedEx Office shipping center within seven days to ensure we ...Click the direct message icon o. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window.Millions of WiFi hotspots. Special offer — only $10 for each 30-day pass. Get online in two simple steps. Pricing & other info. $10 promotional rate ends 9/21. Restrictions apply. Not available in all areas. Pricing and services are subject to change.Buy the movies and television shows you love with Xfinity On Demand Purchases and watch them over and over on your devices.Restrictions apply. Xfinity WiFi hotspots only available in Xfinity's service territory. Xfinity Internet and Xfinity Mobile customers access to Xfinity ...keeping you connected. distance learning to work-from-home. Get help going virtual. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Waiting for your tax refund can be like waiting for Christmas morning when you were a kid. You know it’s coming, but it’s not coming quick enough. The easiest way to check the stat...Xfinity Home Refund Policy for Pre-Payments: If you make a pre-payment prior to installation of your Xfinity Home service, such pre-payment will be applied as a credit to charges due on the following month's bill from Comcast. ... You will not receive a cash or credit card refund of your pre-payment. However, if all of your services from ...Agent asked for 10 digits of my credit card. I contacted Xfinity chat support about a billing issue. I was to receive a credit back to the credit card on file. As the agent was processing the escalation request, Trevor asked to confirm the last 4 digits of the credit card as well as the first 6 digits. I have been asked for last 4 digits of a ...If you want to request a credit for your Xfinity On Demand purchase or rental: Sign in to your account using your Xfinity ID and password. Select Request a credit in the BILLING SUPPORT section. Select Request On Demand credit. Review the title you selected, then click Get Account Credit. Review the confirmation page.Xfinity internet installation fees are typically $100.00 or $15.00 for self-installation kit. Amount: $100.00 for professional installation, $15.00 for self-installation kit. Xfinity pushes its self-install kit for internet service, which costs $15.00—or $29.95 with priority shipping. If you need professional help, the fee is the same as it ...If you need to return or exchange your Xfinity devices or accessories, you can find the best way to do so at xfinity.com/returns. Whether you want to print a UPS ...Thanks for posting on the forums! You can count on us for help with residential accounts, and service, anytime. For security with Xfinity Mobile accounts, devices and billing, please call or text 1 (888) 936-4968 to reach our secure Mobile team.Learn how to set up or turn off automatic payments from your account online.Open your phone's Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ...Mark Huffman, Reporter. • Sep 21, 2023. The Xfinity scam, which we reported in April, shows no signs of going away. And now parent company Comcast has warned its customers to be wary of the ...Thank you so much for reaching out, user_3hj24w!I'm so sorry you've been having issues getting your refund. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?Xfinity rewards debit card not working. I received an Xfinity rewards card in December 2022 for $150. I called the number on the card and activated it. I tried to use it at Walmart and several gas stations, but it was declined each time. I called the number on the card and confirmed that it is activated and has a balance of $150.Refund and Recovery Scams. They're the worst of the worst: scams that target people who have already lost money to a scam. If you've experienced a scam, you may be targeted by a refund or recovery scam. In these scams, someone says they can help get your money back or recover the prize or item you never got. You just need to pay them first.I have been thru the same experience 12-05-2020 and again on 12-07-2020. The 2nd time they accessed my computer thru the comcast interface and used Comcast logos and identifying itself as Comcast Billing Center. When I told them if there were any refund and monetary issues they should send me a letter detailing the issues.We would take any scam email very seriously. We do have a security team that you can always report those to, and they can investigate that issue from there. You can report that email at https://comca.st/3xMMmGr anytime. You can also contact them directly at 1-888-565-4329.Hi, @user_pfhlw4, thanks for reaching out to our forum for help with how to check the balance on an XFINITY Visa gift card. Congrates! We are the perfect team to assist. Hows your weekend going so far? To seamlessly check on the card balance, you can do so here. Please let me know if this helpsFirst and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-xfinity (800-934-6489) to verify if the communication is legitimate.At one point we were given a $50 Refund card, but the account continued to bill for the inactive phone. That phone was my husbands and he's been dead for 10 years. I asked for a refund and one store manager said okay, we've disconnected your credit card from the account. STILL, XFINITY continued to bill rather than give me the refund.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.The agent told me I was not getting a refund because finance refused my refund request due to the fact the one phone connected to the Xfinity mobile network, which per policy, negates a refund. Ticket closed. Wow, this was news to me, as not one Xfinity agent mentioned these details during multiple interactions. At no time did I enter into a ...The quickest and easiest way to get help from Xfinity is to use the website’s Xfinity Assistant feature. To do so, log on to your Xfinity account and navigate to the Xfinity Assist...Debit card refunds can take up to 10 business days to process. In the event of fraud, a bank may front the money immediately while conducting an investigation. Debit Card Protectio...Nov 24, 2023 · I been provided a reference number first they promised me a refund that will be provided to my account witch they lied to me about I added funds for Xfinity mobile to get the Black Friday deal now they are telling me I have to wait and they don’t send checks and my payment has been on hold makes no sense customer care is not caring about ...If you have ordered a Pay Per View event through your TV Box, follow these steps to cancel the event via your TV Box: Find the event you ordered through the guide and press OK/Select on your remote. Using the remote, scroll to the right and select Buy. Scroll down to Don't Order and press OK/Select. This will cancel your order and you will ...Start by looking at the back of your gift card. Typically, you'll find a toll-free number you can call to discover your balance. Or you can check your balance by visiting the card issuer's site and entering your card's 16-digit number and security code. Here's a selection of Visa Gift card issuers where you can check your balance online:I need someone @ Comcast to send a letter to say it was a mistake and to refund the money I over paid. I have attached my most recent statement with Comcast (confirmed by them to be the most ...I had the same issue. I would just dispute it with your credit card company. I did that and got a refund that same day after months of trying with Comcast directly. This post was marked as closed. Should you experience further issues, please create a new post . 47K subscribers in the Comcast_Xfinity community.Sep 9, 2023 · Unfortunately, I cannot receive a refund check until after it is mailed by Xfinity. None of the helpful-sounding chat responses ever include the statement that the check has been mailed. Always assuredly looking into it or creating a tag or updating an account, but never mailing a check. the last chat even promised to add on an additional $15 ...Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.To make a refund claim via DoNotPay, do the following: Access DoNotPay from any. web browser. Click on File a Chargeback. Give us your transaction and bank details. Type Comcast as the company you want to get a refund from. Verify your information and finalize the request.If you disconnect your Xfinity service and have a credit balance, you can get a refund by email or mail. Learn how to claim your refund online, choose your preferred method, and use your prepaid card.Solved. Hi there, I was going through some old documents and found a refund check from Comcast issued in November 2020 that had not been deposited. It is marked as valid for only 180 days, so I am looking to get it re-issused. I had a Comcast account and it was cancelled with a large open credit which was sent back to me in the form of a check.via the company's websitechat with an agent. There's a. cancellation form. you can fill out instead if you're not in a rush (the company will call you to confirm the request), or you can simply ...Click the direct message icon o. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window.Comcast also "promised [customers] prepaid gift cards as an inducement to enter into multi-year contracts, then failed to provide the cards," Minnesota alleged. Refunds to the 15,600 customers ...Xfinity prepaid VISA rebate card. I have a $400 Xfinity prepaid VISA rebate card. I was able to do a transaction for about $50 with it on my Xfinity Mobile bill. After that, it gets declined everywhere: at my water provider, my insurance provider, even at Xfinity cable. I called the number on the card and she said it got locked due to so many ......